Technical Support

We Want To Help, But First...

Are you sure that you couldn't find an answer to your technical issue?

If you didn't spend a few moments first looking through our:
Top FAQs
Delivery Reports Feature
Account Access

Or download the Guidance PDFs below with troubleshooting tips.

Technical support
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Submit Support Enquiry

Purchase Email Address

Please include the email address that you used when donating with your enquiry. This is either your PayPal email username or the email input when paying by Debit or Credit card.

This will allow us to lookup your order or account and help you faster.

More Support Contact Info

Email: support [at]

We aim to reply within 24 hours.

Please note that because we require the purchase email address to lookup your order, it is more effective for you to contact us via the 'Help' button bottom right or by email.

Please submit a support request with your purchase email. If you prefer to call us you can but please note that we can typically answer your questions faster by email. Tel: +44 (0) 1392 719757.

Guidance PDFs

User Guidance

Common questions answered about sending e-cards and user accounts

User PDF

Corporate Guidance

How it works for companies and the options you have as a corporate supporter

Corporate PDF

Charity Partner Guidance

Guidance and common questions about using the platform to fundraise

Charity Partner PDF

New Charity Enquiries

Your questions answered about registering and how it works for charities and nonprofits

New Charity PDF