If you didn't spend a few moments first looking through our:
Delivery Reports Feature
We would appreciate if you did so we can focus on our work and helping charities.
Or download the Guidance PDFs below with troubleshooting tips.
Please include the email address that you used when donating with your enquiry. This is either your PayPal email username or the email input when paying by Debit or Credit card.
This will allow us to lookup your order or account and help you faster.
Email: support [at] dontsendmeacard.zendesk.com
We aim to reply within 24 hours.
Please note that because we require the purchase email address to lookup your order, it is more effective for you to contact us via the 'Help' button bottom right or by email.
Please submit a support request with your purchase email. If you prefer to call us you can but please note that we can typically answer your questions faster by email. Tel: +44 (0) 1392 719757.
Common questions answered about sending e-cards and user accounts
How it works for companies and the options you have as a corporate supporter